Expect the unexpected, follow the lovers lost in this blog.

A blog to cater your mind,body,and soul as you drink Turkish Coffee. We are proud to present our new storyline called Cafe's search for his "Zahir". Everyday is a new day for the "Cafe" (from Istanbul) & his journey for "Zahir" (from Baku). Don't expect extraordinary drama from the narrator, me. Still, this is a drama (maybe real!), and have better impact on you than watching a soap opera. Guaranteed. There is genuine feelings within inspirational periods. Cross your fingers for this story to end with happy marriage :-) All rights are reserved.

EDIT (01 July 2009) - She is engaged with another man, and I finally made my marriage proposal bringing my family to Baku. The result: She stays engaged and will have her wedding, so called "toy", with that another man.

Rest in peace Ms. Zahir.

Wednesday, August 1, 2007

A Customer Service Experience - Samsung "Imagine"

I needed to call Samsung customer service twice. First time, I needed to confirm their 3-year manufacturer's warranty for Samsung Digimax i6 Camera (purchased from JR.com, but now unavailable) [I would suggest the new model Samsung NV3 available from JR.com with a good price.]
A very dedicated customer service told me that the warranty was valid and all I need to do is to send them the camera with the receipt, and they would fix it. But, their warranty will expire after 1 year if you need to use it in another country. Like Turkey, the warranty is valid only for one year. Still, three year warranty counts for the US, if you are able to ship it to them within the US. Right now, they do not have this 3-year warranty available anymore. By the way, where do we go for digital camera reviews? The address is Digital Photography Review.

Another experience - Samsung SGH-t509 Phone
T-Mobile technical service was unable to solve my question about the bluetooth compatibility of my phone with the Powerbook G4 Mac Laptop. So, they gave me the Samsung customer service number:
1-888-987-4357

So far so good, well, Samsung needed to create a business partner file for me. It was my first time coming up with a question about a mobile phone, or maybe they changed the overall customer service rules. Still, it is a good practice, so they can pull up for folder and technical problem history very easily. In short, they give you a reference number, so you are "numbered."

Tips from my conversation with the tech service rep.:
- Cell phone service providers (carriers) ask the manufacturers like Samsung to create a software to transfer your files from your handset (phone) to a computer. T-Mobile did not ask Samsung to offer a software for SGH-t509 model phone. So, Samsung does not offer one.
They do offer a free software for SGH-t519, and all other models, but not t509!!! Perhaps, T-Mobile wants to charge you for their MyAlbums service which is about sending your files to a "special, personal" album they create for you on their website.

Does it mean t509 is not a good phone? No, not really, I am very happy, and I read a lot of satisfied customer reviews.

- Most of all, t509 is not compatible to work with Mac computer's bluetooth device. So, your best bet would be to use a bluetooth embedded in a PC or use a USB-Bluetooth device and plug it in to a PC and then transfer your files from t509 to your PC.

After all, I hope t509 clients will find this information useful. Also, if you need to use your t509 in another country, you should check if any one of these frequencies available:
850mhz
1800mhz
900mhz

Not sure about the frequencies of the country you will go - Check travelinsider's site for more information.

Country

900

1800

1900

850

Afghanistan

Albania

Algeria

Angola

Anguilla

Antigua & Barbuda

Argentina

Armenia

Aruba

Australia

Azerbaijan

Austria

Bahamas

Bahrain

Bangladesh

Barbados

Belarus

Belgium

Belize

Benin

Bermuda

Bolivia

Bosnia & Herzegovina

Botswana

Brazil

British Virgin Islands

Bulgaria

Burma/Myanmar - 900 planned

Cambodia

Cameroon

Canada

Cayman Islands

Chad

Chile

China

Colombia

Congo

Congo, Democratic Rep of

Costa Rica

Côte d'Ivoire

Croatia

Cuba

Cyprus

Czech Republic

Denmark

Dominica

Dominican Republic

Ecuador

Egypt

El Salvador

Eritrea

Estonia

Ethiopia

Fiji

Finland

France

French Polynesia

French West Indies (incl St Barts)

Georgia

Germany

Ghana

Greece

Greenland

Grenada

Guam

Guatemala

Guinea

Haiti

Honduras

Hong Kong

Hungary

Iceland

India

Indonesia

Iran

Iraq

Ireland

Israel

Italy

Jamaica

Japan

No GSM service in Japan

Jordan

Kazakhstan

Kenya

Korea (South) - CDMA not GSM

No GSM service in South Korea

Kosovo

Kuwait

Kyrgyzstan

Laos

Latvia

Lebanon

Liberia

Libya

Liechtenstein

Lithuania

Luxemburg

Macedonia (former Yugoslav rep)

Madagascar

Malawi

Malaysia

Maldives

Mali

Malta

Mauritius

Mexico

Moldova

Monaco

Mongolia

Morocco

Mozambique

Myanmar - 900 planned

Namibia

Nepal

Netherlands

Netherland Antilles

New Zealand

Nicaragua

Nigeria

Norway

Oman

Pakistan

Panama

Papua New Guinea

Paraguay

Peru

Philippines

Poland

Portugal

Qatar

Romania

Russia

Rwanda

Samoa - no service

Saudi Arabia

Senegal

Serbia/Montenegro

Seychelles

Sierra Leone

Singapore

Slovakia

Slovenia

South Africa

Spain

Sri Lanka

St Lucia

St Kitts & Nevis

St Vincent / Grenadines

Sudan

Sweden

Switzerland

Syria

Taiwan

Tajikistan

Tanzania

Thailand

Togo

Tonga

Trinidad & Tobago

Tunisia

Turkey

Turkmenistan

Turks & Caicos

Uganda

Ukraine

United Arab Emirates

United Kingdom

U S A

Uruguay

Uzbekistan

Venezuela

Vietnam

Yemen

Zambia

Zimbabwe

Country

900

1800

1900

850

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